The number of 3G and 4G users in Pakistan reached 103.12 million by end August 2021, compared to 101.59 million by the end July 2021, registering an increase of 1.53 million, revealed Pakistan Telecommunication Authority (PTA) data.
The number of cellular subscribers in Pakistan increased by 0.67 million to 185.57 million by end August 2021 compared to 184.90 million by the end of July. Teledensity for cellular mobile increased from 84.41 percent by the end of July 2021 to 84.67 percent by end of August. The total teledensity increased from 86.55 percent by the end of July 2021 to 86.81 percent by end August.
Monthly Next Generation Mobile Service (NGMS) penetration stood at 47.05 percent by end August 2021 compared to 46.38 percent in July 2021.
Jazz’s total count for 3G users stood at 7.438 million by end August compared to 7.598 million by the end July 2021, registering a decrease of 0.16 million. Jazz 4G user numbers jumped from 31.745 million by the end of July 2021 to 32.767 million by end August.
Zong 3G subscribers decreased from 4.204 million by the end of July to 4.046 million by end August while the number of 4G users jumped from 23.581 million by the end of July to 24.099 million by end August.
The number of 3G users of Telenor decreased from 4.984 million by the end of July to 4.777 million by end August. The number of 4G users jumped from 17.791 million by the end of July to 18.333 million by end August.
Ufone 3G users decreased from 4.373 million by the end of July to 4.292 million by end August. The number of 4G users of Ufone increased from 6.212 million by the end of July 2021 to 6.246 million by end August.
PTA received 16,028 complaints from telecom consumers against different telecom operators, including (cellular operators, PTCL, LDIs, WLL operators, and ISPs) as of August 2021. PTA said that it was able to get 15942 complaints resolved, i.e. 99 percent. According to PTA data, Jazz leads the chart with 6612 complaints and Telenor at the second position as the most complained telecom operator with 4,128.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by July stood at 16,028.
In terms of the segregation of complaints on an operator basis, Jazz stood first with 6,612 complaints, i.e., 41.25 percent of total complaints. A total of 4,128 complaints were received against Telenor, which is 25.75 percent of the total CMO-related complaints. Zong was third with 3,742, i.e., 23.35 percent of the total complaints were received against it. Ufone had 1,517 complaints against its various services, which make up 9.46 percent of the total CMO-related complaints.
PTA also received 151 complaints against basic telephony, where 137 were addressed during August 2021. Furthermore, 395 complaints were received against ISPs, where 384 were addressed.